Last Updated: August 25, 2026
Welcome to Vivantara Luxury Spa. These Terms & Conditions govern your use of our website and your access to or use of our spa, wellness, massage, and related services.
By accessing our website, contacting us, making an appointment, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
Vivantara Luxury Spa provides professional spa and wellness services designed for relaxation, personal care, and overall well-being.
Our website provides information about our spa services, treatments, facilities, pricing, availability, locations, and contact details.
Our services may include massage therapies, wellness treatments, body rituals, Turkish Hammam, Jacuzzi experiences, and other spa services offered by Vivantara Luxury Spa.
Service descriptions, treatment durations, availability, pricing, packages, and other details may be changed or updated by Vivantara Luxury Spa at any time without prior notice.
Appointments may be requested through our available booking channels, including telephone, WhatsApp, email, website forms, or other channels provided by us.
An appointment request does not necessarily guarantee a booking. An appointment will be considered confirmed only after confirmation from Vivantara Luxury Spa.
Customers are requested to provide accurate information when making an appointment, including:
We reserve the right to decline or reschedule an appointment where necessary due to availability, operational requirements, safety concerns, or other legitimate reasons.
Vivantara Luxury Spa currently operates locations in Udupi/Manipal, Karnataka, and Bengaluru, Karnataka.
Customers should confirm the preferred location when making an appointment.
An appointment at one location does not automatically apply to the other location.
Customers are requested to arrive on time for their scheduled appointment.
Late arrival may result in a reduced treatment duration where the appointment cannot reasonably be extended without affecting subsequent bookings.
In such circumstances, the full or applicable service charge may still apply.
If you expect to be late or are unable to attend your appointment, please contact the relevant Vivantara Luxury Spa location as soon as possible.
If you need to cancel or reschedule an appointment, we request that you provide reasonable advance notice.
Cancellation and rescheduling conditions may vary depending on the service, appointment type, package, or any advance payment or booking deposit made.
Where an advance payment or booking deposit has been collected, its refundability or adjustment will be subject to the applicable booking terms communicated to you at the time of booking.
Repeated cancellations, no-shows, or unreasonable booking behaviour may result in restrictions on future appointments.
If a customer does not attend a confirmed appointment without reasonable prior notice, the appointment may be treated as a no-show.
Vivantara Luxury Spa reserves the right to apply applicable cancellation or booking charges and may require an advance payment for future appointments.
Prices for spa services are subject to change without prior notice.
The applicable price for a service will generally be the price communicated or displayed at the time of booking or service, subject to any applicable promotional or package terms.
Payment may be made through the payment methods accepted by Vivantara Luxury Spa.
Any applicable taxes, fees, or additional charges will be communicated where required.
Special offers, packages, discounts, vouchers, and promotional services may be subject to additional terms and conditions.
Unless otherwise stated:
Specific terms communicated with an individual offer or package will apply where they differ from these general Terms & Conditions.
Customers are responsible for providing accurate information that may be relevant to their selected service.
Before receiving a service, you should inform our staff of any relevant circumstances that may affect the suitability or safety of a treatment.
This may include, where relevant:
Our staff may recommend modifying, postponing, or declining a particular service where they reasonably believe it may not be suitable or safe.
Vivantara Luxury Spa provides wellness, relaxation, and personal care services.
Our services are not intended to diagnose, treat, cure, or prevent medical conditions and should not be considered a substitute for professional medical advice, diagnosis, or treatment.
If you have a medical condition, injury, allergy, pregnancy-related concern, or any uncertainty regarding whether a particular treatment is appropriate for you, you should consult an appropriately qualified healthcare professional before receiving the service.
Individual experiences and results may vary depending on personal circumstances, physical condition, lifestyle, and other factors.
While our therapists will make reasonable efforts to provide a professional and relaxing experience, Vivantara Luxury Spa does not guarantee a particular therapeutic, medical, or wellness outcome.
Customers should follow any reasonable aftercare or safety instructions provided by our staff.
Customers are expected to behave respectfully toward our therapists, staff, and other guests.
Vivantara Luxury Spa does not tolerate:
Our services are strictly professional and are provided solely for legitimate spa and wellness purposes.
We reserve the right to refuse or discontinue services where customer behaviour is inappropriate, unsafe, abusive, unlawful, or inconsistent with our policies.
No refund or compensation will necessarily be provided where services are discontinued due to serious customer misconduct, subject to applicable law.
Customers are responsible for their personal belongings while visiting Vivantara Luxury Spa.
Although reasonable care may be taken to maintain a secure and comfortable environment, Vivantara Luxury Spa is not responsible for loss, theft, or damage to personal belongings unless caused by our proven negligence or otherwise required by applicable law.
We are committed to maintaining appropriate standards of cleanliness, hygiene, and safety at our spa locations.
Customers are expected to follow reasonable health, hygiene, and safety instructions provided by our staff.
We reserve the right to postpone or decline a service where there is a reasonable safety, hygiene, or health concern.
You agree to use the Vivantara Luxury Spa website only for lawful purposes.
You must not:
We may restrict or terminate access to the website where necessary to protect our website, business, customers, or systems.
We make reasonable efforts to keep the information on our website accurate and current.
However, service descriptions, photographs, prices, availability, offers, and other website content may occasionally contain errors, omissions, or outdated information.
We reserve the right to correct errors and update website content at any time without prior notice.
Images displayed on the website may be used for illustrative purposes and may not always represent the exact appearance of a service, treatment room, facility, or experience.
Unless otherwise stated, the content of the Vivantara Luxury Spa website, including text, logos, graphics, photographs, designs, page layouts, branding, and other materials, is owned by or licensed to Vivantara Luxury Spa.
You may view and use the website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission from Vivantara Luxury Spa, except where permitted by applicable law.
Our website may contain links, integrations, or references to third-party websites, payment providers, communication services, social media platforms, map services, or other external services.
Vivantara Luxury Spa does not control or guarantee the availability, accuracy, security, or privacy practices of third-party services.
Your use of third-party services is subject to the terms and policies of those respective providers.
To the maximum extent permitted by applicable law, Vivantara Luxury Spa will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
Where liability cannot be excluded, it will be limited to the extent permitted by applicable law.
We may occasionally need to change, postpone, or cancel an appointment due to circumstances such as therapist availability, operational issues, maintenance, safety concerns, unforeseen events, or other circumstances beyond our reasonable control.
Where reasonably possible, we will notify affected customers and offer an alternative appointment or other appropriate arrangement.
Vivantara Luxury Spa will not be responsible for delays, interruptions, or inability to provide services caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, government restrictions, power or telecommunications failures, emergencies, public health events, labour disruptions, or other unforeseen circumstances.
Your use of our website and the information you provide to us are also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
Vivantara Luxury Spa may update these Terms & Conditions from time to time to reflect changes in our services, business practices, website functionality, or applicable laws.
Updated terms will be published on this page with a revised Last Updated date.
Your continued use of our website or services after updated terms are published constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant Vivantara Luxury Spa location, subject to applicable law.
If you have any questions regarding these Terms & Conditions, our services, appointments, or any other matter relating to Vivantara Luxury Spa, please contact us:
Safa Heights, 2nd Floor, Dr. Puneeth Rajkumar Road, Dollar Layout, JP Nagar 4th Phase, Bengaluru, Karnataka – 560078, India
No. 103, First Floor, Himalaya Prestige, Udupi–Manipal Highway, Kadiyali, Udupi, Karnataka – 576102, India
The above location details and phone numbers are currently listed on the Vivantara website.
We will make reasonable efforts to respond to your enquiries within an appropriate timeframe.
By accessing our website, making an appointment, contacting Vivantara Luxury Spa, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
© 2026 Vivantara Luxury Spa. All Rights Reserved.
